Your privacy, plainly.

When you reserve gear, a stay, or a trip, we collect the details needed to hold and confirm it: your name, email, phone number, dates, party size, and payment information processed by our payment provider. When you write to us through the contact form or subscribe to our dispatch, we collect the information you choose to share.

When you browse the site, we collect basic technical information automatically, including your device type, browser, and the pages you view. This helps us understand what is useful and what to fix.

We use your information to take and confirm reservations, answer your questions, send the receipts and trip details tied to your booking, and, if you have opted in, send the occasional dispatch with river levels, trail notes, and gear deals. We use technical information to keep the site working and improve the experience.

We do not sell your information. We share it only with the service providers that help us run the business, such as our booking and payment processors and our email provider, and only as needed to do their job.

The site uses a small number of cookies. Some are necessary for the site and booking flow to work. Others are optional and help us understand how the site is used through privacy-minded analytics.

You can accept or decline the optional cookies through the consent banner, and you can change your choice at any time. You can also block or clear cookies in your browser settings, though some parts of the site may work less smoothly if you do.

We keep reservation and contact records for as long as needed to serve you and to meet our legal and accounting obligations, then we remove them. Dispatch subscribers stay on the list until they unsubscribe, which you can do from any email we send.

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, subject to records we are required to keep. To make a request, write to us at the address below and we will respond within a reasonable time.

The site is not directed to children, and we do not knowingly collect information from anyone under thirteen. Bookings are made by adults; minors may join trips and stays as part of a party led by a responsible adult.

We may update this policy as the business or the law changes. When we do, we will revise the date at the top of this page. Material changes will be noted clearly.